2. Modern banking leverages web and mobile services, providing customers with convenient access to their accounts and financial services anytime, anywhere.

3. Traditional banking establishes long-term, in-person client relationships, emphasizing personal connections and trust-building over time.

4. In modern banking, customer support is predominantly offered through phone and online channels, reflecting the shift towards digital communication and accessibility.

5. Traditional banking involves a confirmation process that can be time-consuming, requiring manual verification and paperwork.

( Tribunpekanbaru )